Customer Service

Payment Methods

We accept several payment methods at th;us!


No additional transaction fees via Paypal, Paypal Account is not necessary for credit card payments via paypal, Simply choose the option “Pay with my credit or debit card” at Paypal payment gateway.

Upon successful payment, you should receive 2 email confirmations:

Contact us immediately if you do not receive both email confirmation

  • Order confirmation from Echo
  • Payment confirmation from Paypal


Paynow /  Bank Transfer

We will verify that payment is successful before we process your order. If we did not receive your payment, our customer service team will contact you to make the necessary payments. 

Order Status

Log-In to check where your order is at!

Here’s a breakdown of Order statuses:

Awaiting Payment

Your order requires payment within 24 hours to be completed. Orders will be cancelled if payment is not received after 24 hours

Awaiting Fulfilment

Your order and payment have been received successfully. We will prepare your order to be dispatched within 2 working days

Awaiting Shipment

Your order and payment for the backorder have been received successfully. Your order will be dispatched within 2 working days upon arrival of the backorder. The backorder status and estimated arrival date will be updated on the respective product page.


Your order has been dispatched to the delivery service provider. You will receive a tracking number if tracking is available for your selected shipping method.

Orders FAQ

1. Are the items in my shopping cart reserved for me?

Items in your cart are not reserved for you until the checkout process is completed & you’ve got a confirmation email from us.

2. I am unable to add the item to cart, is it still available?

If you are unable to add the item to cart, it means the item is Out of Stock

3. Will the Out of Stock (OOS) item be restocked?

Popular sold-out designs are restocked whenever possible, leave your email and we will inform you once the item is available again. Item availability will be on a first-come first-served basis.

4. Will I be able to place a backorder of an OOS item?

Unfortunately, no. We are not accepting backorders for our OOS items. You may leave your email and we will inform you once the items are available again.

5. Do I need to set up an account to place an order?

Nope, guest checkout is available. Nevertheless, by registering an account with us, you’ll get the first dibs on our latest promotions and new products.

6. How can I view my store credits (for refund/exchange only)

Store Credits are available in your account details. You may click on the little man icon on the top right corner to view your account page.

7. How can I utilize my store credits?

Upon checking out, you may select the store credits option to offset your bill with your available credit amount. No coupon code is required.

Local Shipping

We offer complimentary door to door delivery to addresses within Singapore for orders above $50. Your order will be packed and dispatched to the delivery service provider within 1-2 working days. After which, order will arrive within 1-3 working days* after dispatched.

Shipping Method : Registered Postage

Delivery Provider :  J&T Express

Delivery Charges : $6 per order | Free delivery for order above $50

Estimated Delivery Duration :  1 – 3 working days

  • Tracking number will be provided
  • Track your orders on J&T Express Site
  • Signature is required upon delivery


International Shipping

Not in Singapore? No fret! Please contact us to find out more information for your destination’s shipping cost and method. Please note that any associated duties or taxes are to be borne by the customer. Delivery will be attempted within 14 working days*. 

*Timeframe for delivery is an estimate for non-peak periods.

Shipping FAQ
  1. What is the delivery waiting time, and can I request for
    preferred dates?

Delivery is approximately 3 -5 working days. You may indicate your preferred delivery date & time, however it is subjected to availability.

  1. I have not received my order, what should I do?

If you have not received your order after 10 working days, please contact our friendly support team for assistance.

  1. How can I track my order?

You can track your order on your account page. You may click on the little man icon on the top right corner to view your account page.

  1. I accidentally entered an incorrect shipping address, what should I do?

Please contact our friendly support team immediately after you placed your order for assistance. We will assist to amend your shipping address if your order has not yet been shipped.

However, if your order has already been shipped, we will be unable to change the shipping address. Mails may be returned to us if an incorrect/incomplete mailing address has been provided. In such cases, customers will bear the reshipping cost for us to resend the package to you.

  1. Will customs & import charges be incurred for my parcel?

For international customers outside of Singapore, please be aware that import duties, taxes, and charges in the destination country are not included in the item price or shipping charges. These charges are the customers’ responsibility. Customs policies vary from country to country and we have no control over these charges. Please contact your local customs office for further information before you order, so you are not surprised by unexpected charges.

We hope you loved everything that you’ve ordered but if something is not right, you have 7 days to send it back to us.

We will give you a full refund through Shop Credits but please ensure that the item is clean, unworn and has the tag intact along with the order confirmation email. Any worn, damaged or soiled item will not be accepted.

Sale items cannot be returned, refunded or exchangeable. Due to hygiene purposes, accessories too cannot be returned, refunded or exchangeable. Kindly contact our friendly customer care support team with photographs of the items you would like to exchange, for our approval. 

Once we have verified your exchange, a Shop Credit refund will be issued to your account at th;us. Your Shop Credit will be valid for 90 days from date of issue, and can be utilized partially or in full, online at Be patient with us, all returns will be processed between 3-5 working days, with the issuance of your Shop Credit Refund. Afterwhich, Voilà, you’re welcome to utilize your Shop Credit & shop away!

Contact our friendly support team here!

Get acquainted with your body shape & size!

Use a soft measuring tape, note your measurements around your bust, waist & hip. Alternatively, measure your garments for comparison.

Sizing may vary between designs & styling, refer to our size guide & measurements given closely. If your measurements fall in between sizes, a gentle recommendation to take the larger size.

  1. How do I select the suitable size for me?  

Kindly refer to our size guide available on every product page to check the right size for you.

  1. Can I exchange my items for a different size?

Our items are exchangeable if it fulfils the exchange policy requirements. 

  1. I’m in between sizes, what should i do?

Don’t fret! A small tip from us, you can take the larger size to avoid any discomfort. Alternatively, you talk to our friendly support team for help.

Shower our pieces with some tender loving care! Here’s some tips on how to:

  • Some pieces come with their functional pockets sewn shut, this is to help retain the shape of the garment during packing. Use a small sharp scissors to cut open the stitches to free the pockets.
  • It is advisable to hand wash your pieces in cold, running water. Avoid soaking the apparel as colour run may occur.
  • Do not mix dark with light colours, wash with similar colours. Try not to use strong detergents.
  • Always zip & hook our pieces fully to avoid snags, turn them inside out before washing to retain its vibrancy and extra loving.
  • Stream-line your laundry process with a steamer! Provide extra care by steam ironing our delicate pieces.

th;us shall not be held responsible for damages caused due to mishandling of garments during washing.

Any queries for us? We’ll be glad to help! Drop us your questions using the form beneath & we’ll get back to you in jiffy!